What is the minimum and maximum age required to rent a vehicle?
Renters must generally be 21 years old or older. Certain vehicles may require renters to be at least 25 years old, with exceptions subject to approval.
Young drivers may be subject to additional fees and eligibility requirements.
Is there a required interval between bookings?
A minimum interval between bookings may be required to allow time for vehicle inspection, cleaning, and preparation before the next rental.
Please contact us to confirm the required interval for your reservation.
Do you offer any discounts or promotions?
Yes! We offer the following rental discounts:
5% off for rentals of 3 days
10% off for rentals of 7 days
15% off for rentals of 15 days
20% off for rentals of 30 days
7th day free when you rent for 6 days
Discounts and promotions may be subject to applicable terms and conditions.
Is a security deposit required?
A security deposit may be required depending on the vehicle and rental agreement. Please contact us before booking to confirm the deposit amount and applicable requirements.
What is the shortest and longest rental duration allowed?
Rental durations depend on the vehicle and rental agreement.
Minimum rental period: May range from 1 to 3 days, depending on the applicable rental terms.
Maximum rental period: Rentals may be extended as needed, subject to approval.
A new rental agreement may be required for rentals extending beyond 3 weeks.
Please confirm the minimum rental period for your selected vehicle before booking.
How are sales tax, coupons, and additional fees applied?
A 7.38% sales tax applies to rentals. Additional fees and applicable discounts will be calculated according to the rental terms and disclosed during the booking process.
How many miles are included with the rental?
Mileage allowances depend on the vehicle and rental agreement.
Some rentals include 250 miles per day, while unlimited mileage may be available for certain vehicles or reservations.
Additional mileage charges may apply when the included allowance is exceeded. Please confirm your vehicle's mileage policy and applicable overage rate before booking.
What are your standard business hours?
Our standard business hours are:
🕗 9:00 AM – 5:00 PM
What delivery locations do you offer, and what are the fees for each?
Delivery and pickup options may include the following:
Within 25 miles: $50 for rentals shorter than one week.
Within 25 miles for rentals of one week or longer: Free delivery and pickup.
Beyond 25 miles: Available on a case-by-case basis, subject to approval.
Within 10 miles of 720 W. Lake Street: A separate rate of $125 one way has been listed; please contact us to confirm whether this applies to your location.
Delivery services must be requested in advance and approved by our team. Fees and availability will be confirmed before your reservation.
What are the allowed pick-up and return times?
Pickup and return times are arranged on a case-by-case basis.
Please contact us in advance to discuss your preferred schedule. At least 24 hours' notice is required for delivery and pickup arrangements.
Is there a specific schedule for custom deliveries?
Custom deliveries must be requested in advance and approved by our team.
Please call us to discuss your preferred delivery location and time. Availability and any additional fees will be confirmed before the arrangement is finalized.
A minimum of 24 hours' advance notice is required for delivery and pickup arrangements.
Do you allow pick-ups and returns outside business hours?
Yes, pickups and returns outside standard business hours may be available with advance notice and prior arrangement.
Please contact us to confirm availability and coordinate the details.
Are there any important extra details renters should know?
The following additional charges may apply:
Young Driver Fee: $200, subject to approval.
Prepaid Fuel: $55.
Refueling Fee: $15 plus the cost of fuel.
Late Return Fee: $25 per day.
Vehicle Retrieval Fee: $100.
Additional fees are subject to the applicable rental agreement.
What is the charge for exceeding the mileage allowance?
Additional mileage charges may apply when the included mileage allowance is exceeded.
Please confirm the applicable mileage overage rate for your vehicle before booking, as different rates have been listed.
What is the cost for an additional driver?
Additional driver fees depend on the applicable rental terms. Please contact us before your reservation to confirm whether a fee applies.
All additional drivers must meet the rental eligibility requirements and receive approval before operating the vehicle.
What are the penalties or fees for smoking in the vehicle?
All vehicles are strictly smoke-free. 🚭
Smoking is prohibited, including:
Cigarettes and cigars
Marijuana
Vapes and electronic smoking devices
A $200 cleaning fee will apply if smoking or evidence of smoking is found in the vehicle. Additional cleaning or detailing charges may apply if necessary.
Please do not attempt to cover smoke odors with fragrances. Smoke residue and odors may remain even when air fresheners are used.
Are there any fees associated with EZ Pass or toll usage?
Yes. Renters are responsible for all tolls, parking violations, and tickets incurred during the rental period.
All vehicles are equipped with a UNI Pass toll device. Please notify us if you expect to use toll lanes during your rental.
Toll bills may take 30–60 days to arrive. Once you receive your toll invoice, please review and pay it promptly.
Is there a cleaning fee? Under what conditions is it charged?
We work hard to ensure every vehicle is thoroughly cleaned and ready before each rental. Please respect the next renter by returning the vehicle in clean condition.
Standard cleaning fees may include:
Moderate Cleaning – $50: Mud, sand, moderate bug debris, minor odors, and small spills.
Heavy Cleaning – $100: Moderate stains, heavy odors, such as smoke, and extensive bug debris.
Severe Cleaning – $150: Steam cleaning or full detailing due to significant cleaning needs.
Pet Hair Removal – $150: Extensive pet hair requiring specialized cleaning.
Multiple Issues Cleaning – $250: When multiple cleaning services are required.
Extremely Dirty – $200
Filthy – $300 or more
A general cleaning fee of $150 may also apply when a vehicle is returned excessively dirty, subject to the applicable cleaning policy.
Can I take the rental vehicle to the beach?
If you take the vehicle to the beach, please clean it thoroughly before returning it.
Sand and sunscreen requiring professional detailing may result in a $250 cleaning charge.
Are pets allowed in the rental vehicles?
No. Although we love animals, pets are not permitted in our rental vehicles.
Please leave your furry friends at home to help keep our vehicles clean and comfortable for every renter. Additional cleaning charges may apply if pet hair or other evidence of animals is found.
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